FTC Internet Services > DSL Rates / Info

DSL Service Plans Residential and Business (All Packages come with 5 e-mails). Other charges may apply. 24-Hour Tech Support    1-866-698-0926 Note: FTC Internet Services customers can order dial-up access, in addition to DSL access for $9.95 a month, plus a $15 installation fee. Speeds are approximate, not guaranteed. Not all services are available in all areas.
FTC Internet Services DSL service provides the best in high-speed Internet access: Always on — no waiting Super speed No second line Call and surf at the same time A dedicated connection 5 Meg web space 24-hour tech support Up to 5 e-mail addresses

Additional Equipment

In addition, the customer is responsible for purchasing additional equipment required for the service:

FTC’s DSL service includes the modem**, Internet access, and up to five (5) e-mail addresses. The DSL price does not include local telephone service. DSL service may not be shared by multi-residence, multi-business, or by a residence and a business not part of the same household.

Failure to follow these guidelines will result in the loss of the DSL service and may produce civil penalties as well.

* Service initialization includes an engineering evaluation to verify proper operation, preparation, and testing of the telephone cable pair, as well as, connection and administration at the serving Central Office for each DSL user's service. Geographical limitations in certain areas may prevent availability of the DSL service. FTC Internet Services will not offer the service in these areas until such requirements are met to allow proper operation of the DSL service. If a DSL customer moves to a new location, the same procedures and charges will be applied again. If a customer's DSL service is terminated due to non-payment, a restoration charge must be paid to restore the service.

Installation of the DSL device is the responsibility of the customer. (Click here for DSL Configuration Guide) If the customer requires assistance with the DSL device, wiring, jacks, etc., FTC can provide this assistance for an additional service charge. The customer is solely responsible for the purchase of an Ethernet network interface card and the Ethernet cable to connect to the DSL device. These items may be purchased from FTC Internet Services (see pricing above). Installation of the NIC, as well as labor involving any other related or unrelated procedures will be billed to the customer using applicable hourly service charges.

If at any time the customer suspects that a problem exists in FTC Internet Services maintained portion of the network, the customer may request a line test. The decision of whether or not to apply a service charge will be determined by the existing regulations approved by the Alabama Public Service Commission governing Customer Owned Equipment.

** The DSL modem furnished by FTC Internet Services will remain the property of FTC Internet Services. Upon termination of service, if the customer fails to return the DSL modem, the customer will be charged $400, the cost of the DSL modem.

If you have any questions about FTC Internet Services DSL service, please call our business office at 256-638-2144.