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FTC Local > Local Service / Rates
Residential — $16.30 per month per line
Business — $32.60 per month per line
- Basic rate; does not include federal and state surcharges, fees, and applicable taxes
- New accounts are subject to installation charges
- FTC provides access to operator services, telecommunications relay service (TRS), and other emergency and special assistance services
The FTC Local service area includes seven different exchanges, and in some instances, customers can make local (toll-free) calls to Collinsville, Crossville, and parts of Georgia. The chart below indicates which calls are considered local from each individual exchange and, therefore, not subject to optional calling or toll fees.
To Determine Your Toll Free Calling Area:
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If your number
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You may call any number indicated (•) below
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begins with
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451
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597
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623
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632
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638
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657
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659
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8/657
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8/398
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8/462
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524
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528
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451
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597
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623
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632
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638
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657
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659
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Optional EAS Calling Plan
$12.50 per month — 250 minutes per month
In addition to basic local service, FTC Local offers a flat-rate local calling plan. Calls made from one of our seven exchanges (451, 597, 623, 632, 638, 657, 659) to a number in any of those same seven exchanges are included in the optional plan. Our optional calling plan comes with 250 minutes. Customers in our exchanges who subscribe to FTC’s optional area calling plan may call any one of our other exchanges, as noted. The plan uses seven-digit dialing, and additional usage over the allotted 250 is $0.09 per minute. If you do not subscribe to FTC’s optional plan, you may incur toll charges for the calls you place. Please refer to our area calling chart for these rates.
LifeLine Service
Lifeline 150 Service assists qualified residential customers only with their monthly local telephone service. The current Lifeline credit amount is $13.50. (Amount is subject to change.) The Lifeline assistance program automatically applies Federal and State credits to the local service telephone bill of qualified subscribers each month.
Link Up America
Link Up America is available to qualified residential customers only. If you qualify for Link Up service, you will receive a 50% discount off the normal one-time installation charge to connect your home telephone service. The Link Up credit amount may vary based on the particular installation or service the customer requires. However, the credit amount for installation and connection will not exceed $30.00. This credit is automatically applied to your first telephone bill only. For additional information or specific charges, please contact our business office.
To find out whether you qualify for either Lifeline or Link Up assistance, customers must fill out standard forms, available at FTC’s office, as mandated by the Federal and/or State government. FTC is not responsible for determining who qualifies for these programs or who receives assistance. Customers must meet specific criteria in order to obtain assistance with their local telephone service, and qualifying is dependent upon government-established guidelines. To qualify for either Lifeline or Link Up credit, each customer must apply and authorize agency verification of their participation in Medicaid.
For more details about these programs, to apply for assistance, or for additional information about FTC’s local and optional calling, please call us at 256-638-2144, or stop by any of our business offices.
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